Contact support
How to reach us, and what to include so we can help quickly.
If the help centre has not answered your question, write to us.
How to reach us
Email [email protected]
Phone +886 4 2380 6837
What to include
Most questions are answered in one reply rather than five if the first message already contains:
- What you were doing, and what happened instead.
- Whether it happens every time, or only sometimes.
- The phone or tablet model, and its Android or iOS version.
- The Apporo aiot app version, from Settings → App version.
- Whether you were on your home Wi-Fi or away from home at the time.
- For a connection problem, the app log from Settings → Troubleshooting.
Worth checking first
- Connection problems: Troubleshooting
- Location has stopped updating: Location troubleshooting
- Notifications are not arriving: Notifications
A note on what you send us
App logs can contain the address of your home server and the names of your devices. They do not contain your password. Send only what you are comfortable sharing, and see our privacy policy for how we handle it.