How we respond

• We handle requests by email and reply on business days, in the order received (excluding weekends and public holidays).
• Account and data deletion requests: we reply within 5 business days of receipt and complete them within 30 days; see Account & data deletion.
• Languages: English and Traditional Chinese.

Please include this information

• Your platform and versions (iOS or Android, OS version, App version).
• The screen where the problem occurs, the steps you took, and what you expected to happen.
• A screenshot or screen recording, if convenient.
• Your organization's name, and whether your account is an employee or a portal account (if you know).

What we support

The App is a client for the Odoo server your organization hosts, so support is split as follows:

If you are not sure whom to contact, write to us anyway; we will help work it out and, where needed, pass it on to your organization's administrator.

Frequently asked questions

What do I need to use the App?

The address of your organization's Odoo 18 Community server (HTTPS with a valid certificate), the database name, and an account created by your organization's administrator. The App is not a standalone ERP system and does not work offline.

How do I create an account?

The App has no sign-up function, and accounts cannot be created inside the App. Accounts are created by your organization's administrator; if you do not have one yet, please contact them.

How do I sign in?

1. On the first screen, enter the host name provided by your organization in Server URL. The field already shows https://; do not type it again.
2. Enter the Database name and tap Next.
3. Enter your Username and Password, then tap Login.

If the App reports wrong credentials, a database that cannot be found, or a server it cannot reach, first check the address, database name and account with your organization's administrator.

Why am I not receiving push notifications?

Push notifications for Apporo platform are not yet available, so this version does not receive push notifications from your organization's server. We will update this page and the Privacy Policy when they become available. The App may still ask for notification permission; refusing or turning off notifications does not affect sign-in or other features.

Why does clock-in ask for location?

Location is used only when an Odoo page performs a clock-in and actively requests your position, so the coordinates are added to the attendance record. The App has no background location and stores no coordinates. You can turn it off in App settings or system settings; clock-ins will then carry no coordinates, and whether you can still clock in depends on your organization's configuration. See section 7.1 of the Privacy Policy.

Can I connect to several Odoo servers?

Yes. Each connection signs in independently, and web data of different accounts is kept separate.

How do I delete my account?

In the App, tap Settings → Delete Account, or open Account & data deletion directly. The method depends on whether you have an employee or a portal account.

Does the App collect my usage behavior?

No. The App contains no analytics (such as Google Analytics), advertising or crash-reporting components, does not record how you use the App, and does no cross-app tracking. However, as stated in Google's SDK privacy disclosures, the Firebase Cloud Messaging and Installations components in the App may themselves send Google an installation ID, the App version and technical diagnostic data, and Google may use this data to operate its services, for analytics and to improve its products. This data is not used for advertising and is not linked to your Odoo account identity. See the Privacy Policy.

Reporting a security issue

If you find a security vulnerability, email [email protected] with "Security" in the subject line, and please do not disclose details publicly until we have fixed it.