Apporo smart Support
Last updated: October 16, 2026
Contact us
- Email: [email protected]
- Company: APPORO UNION INC.
- Address: 10050 Garvey Ave Suite 207, El Monte, CA 91733, USA
- Website: www.apporo.ai
Support email is received and handled by Apporo; the App's developer, WOOW TECH CO., LTD., assists on Apporo's behalf with technical matters.
How we respond
- We handle requests by email and reply on business days, in the order received (excluding weekends and public holidays).
- Data deletion requests: we reply within 5 business days of receipt and complete them within 30 days.
- Languages: English and Traditional Chinese.
Please include this information
- Your phone (iOS or Android, OS version, App version) and your computer (macOS version, desktop app version).
- Which agent you were using (for example Claude Code or Codex).
- The screen where the problem occurs, the steps you took, and what you expected to happen.
- A screenshot or screen recording, if convenient.
Never send us a pairing link, a pairing QR code or an API key, and mask them in screenshots: anyone who has a pairing link can control the agents on your computer. We will never ask for them.
What we support
| Issue | Who to contact |
|---|---|
| Installing or updating the App or the desktop app, crashes, blank screens | Apporo |
| Pairing, connecting at home or away, the relay | Apporo |
| Notification permission and push notifications | Apporo |
| AI content reports | Apporo |
| Signing in to an agent, its subscription, usage limits, what the model writes | The agent's provider |
| Your code, files and git repositories | They stay on your own computer; we cannot see or restore them |
If you are not sure whom to contact, write to us anyway and we will help work it out.
Frequently asked questions
What do I need to use the App?
A Mac running the Apporo smart desktop app, with at least one supported agent (Claude Code, Codex, GitHub Copilot, OpenCode or Pi) installed and signed in with your own account. Download the desktop app from https://github.com/WOOWTECH/apporo-smart-releases/releases. The phone app does not run agents by itself.
How do I pair my phone?
- On your Mac, open the desktop app's settings and choose Pair a device. It shows a QR code and a pairing link.
- On your phone, open Apporo smart, tap Add connection, then Scan QR code. You can also choose Paste pairing link and paste the link.
Treat the QR code and the link like a password: anyone who has them can control the agents on your computer.
Can I pair with a computer that runs another app?
No. Apporo smart pairs only with computers that run Apporo smart. If your computer runs a different app built on the same open-source project, install Apporo smart on it.
Why can't my phone connect when I am away?
Check that the Mac is awake and online and that the desktop app is running. Away from your network, the App connects through Apporo's relay; the connection is end-to-end encrypted, and the relay cannot read it.
Why am I not getting notifications?
Allow notifications for Apporo smart in your phone's settings, and keep the App paired. Notifications come when an agent finishes or waits for your permission, and say only why they were sent, never what the agent wrote.
Do I need an account?
No. The App has no sign-up and no login. Your agents use the accounts you set up on your computer.
Does Apporo see my code?
No. Prompts, files, terminal output and agent replies go only between your phone and your computer. See the Privacy Policy.
How do I report harmful AI content?
Tap Report under the AI reply, pick a reason, and choose whether to include the reply's text (off by default; you can edit it first). The App shows a receipt number. To have a report deleted, email [email protected] with that number.
How do I delete my data?
There are no accounts to delete. Turning off notifications revokes the push token the next time the App connects to your computer, and uninstalling the App invalidates it. AI content reports are deleted automatically after 30 days; to delete one sooner, email [email protected] with its receipt number.
Does the App cost anything?
The App is free. Your agents' providers charge for their own subscriptions or usage.
Reporting a security issue
If you find a security vulnerability, email [email protected] with "Security" in the subject line, and please do not disclose details publicly until we have fixed it.
Apporo smart · Provided by APPORO UNION INC.; App development and store publishing: WOOW TECH CO., LTD.
Apporo smart is built on the open-source Paseo project and is not affiliated with, sponsored or endorsed by the Paseo project or the companies named on this page.